Privacy Policy
Last updated: 19 August 2026
APN Agency OS ("we", "us", or "our") operates the platform at https://contentflowai.online. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our platform, including when interacting with our Facebook, Instagram, LinkedIn, and TikTok integrations.
1. Information We Collect
We collect personal information including names, email addresses, phone numbers, and property preferences submitted through lead capture forms, landing pages, and ad campaigns. We also receive data from connected social platforms (Facebook Pages, Instagram Business accounts) including page insights, ad performance metrics, and lead form submissions, which we use to manage campaigns on behalf of our agency and its clients.
2. How We Use Your Information
We use collected data to: (a) respond to inquiries and qualify leads via SMS, email, and AI-powered phone calls; (b) schedule appointments and meetings; (c) deliver marketing content and nurture sequences; (d) measure and optimise advertising performance; and (e) comply with Australian privacy and anti-spam legislation including the Privacy Act 1988 and the Spam Act 2003.
3. Social Media Platform Data
When you connect a Facebook or Instagram account, we access page and ad account data through the Meta Graph API. This includes page insights, ad campaign metrics, lead form responses, and the ability to publish content on your behalf. We do not store your social media passwords. OAuth tokens are managed securely through our integration provider and are never stored in plaintext within our database.
4. Data Sharing and Disclosure
We do not sell personal data. We may share data with trusted third-party service providers (Twilio for SMS/calls, Microsoft for email/calendar, Stripe for payments, and Meta/Google/LinkedIn/TikTok for advertising) strictly for the purpose of delivering our services. All providers are bound by confidentiality and data protection obligations.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Lead and contact data is retained for the duration of the client relationship and may be kept for up to 7 years for record-keeping and audit purposes.
6. Your Rights
Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at info@apnprestigegroup.com.au. We will respond to verified requests within 30 days.
7. Data Deletion
If you wish to have your data deleted from our system, please visit our Data Deletion page at https://contentflowai.online/data-deletion or email info@apnprestigegroup.com.au with the subject line "Data Deletion Request". We will permanently remove your personal data from our active systems within 14 days of verification.
8. Security
We implement industry-standard security measures including encryption in transit (TLS), role-based access control, and row-level security on all data stores. Access to personal data is restricted to authorised personnel who require it to perform their duties.
9. Contact Us
If you have questions about this Privacy Policy, contact us at: APN Prestige Group, info@apnprestigegroup.com.au.
Questions? Email us at info@apnprestigegroup.com.au