Data Deletion
Last updated: 19 August 2026
At APN Agency OS, we respect your right to have your personal data deleted. This page explains how to request data deletion and what happens when you do.
How to Request Data Deletion
To request deletion of your personal data from our system, please email info@apnprestigegroup.com.au with the subject line "Data Deletion Request". Include your full name, email address, and phone number so we can locate your records. If you remove our Facebook app connection, Meta removes the app authorisation; use the same email procedure to request deletion of data that AgencyOS holds.
What We Delete
Upon verification, we will permanently remove the following from our active systems: your contact record, lead information, communication history (SMS, email, call logs), appointment bookings, and any custom field data associated with your profile. We will also disconnect any social media integrations linked to your account.
Timeline
Data deletion requests are processed within 14 days of identity verification. You will receive a confirmation email once deletion is complete.
Exceptions
Certain data may be retained if required by Australian law, including records needed for tax compliance, audit trails, or legal proceedings. Any retained data will be held securely and used only for the specific legal purpose required.
Facebook Data Deletion Callback
If you connected your Facebook account and wish to remove Meta authorisation, you can do so at any time by visiting Facebook Settings > Apps and Websites and removing our app. To request deletion of data that AgencyOS holds, email info@apnprestigegroup.com.au with the subject line "Data Deletion Request". We will process the request according to the timeline on this page.
Contact Us
For any questions about the data deletion process, contact us at info@apnprestigegroup.com.au.
Questions? Email us at info@apnprestigegroup.com.au